Privacy Policy

We are committed to ensuring that your privacy is protected.

Twilio software is used to log and receive calls. The data we have from that are phone numbers, country, carrier, we have no other information. We will not share your phone numbers are email address with any third parties.  The exception is as follows; We understand some calls may contain controversial or illegal activity, however if that activity  poses a  real threat to someone or themselves, we will contact local authorities. See Privacy Policy. 

We will not share your phone numbers are email address with any third parties. The exception will be if there is a confession of anything illegal, or we feel the content of what the caller says poses a threat to someone or themselves, then we will contact local authorities.

Should we ask you to provide certain information by which you can be identified when using our websites or interacting with us in any other way, then you can be assured that it will only be used in accordance with this privacy policy.

This privacy policy is effective from Friday 7 October 2025 . In this policy “Love Lost Hotline” means Light After Dark Film Festival.

HOW ARE WE KEEPING YOUR DATA SAFE?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

“Light After Dark Film Festival” will only hold personal data for as long as is necessary for the purposes for which the personal data was originally intended or until an individual requests for their data to be erased as set out in the section below.

WHAT RIGHTS DO YOU HAVE?

Under article 7 of the EU General Data Protection Act you have the right to withdraw your consent at any time. It is “Light After Dark Film Festival” responsibility to make this process as simple as the initial consent giving.

Under article 15 of the EU General Data Protection Act you have the right to request details of personal information which “Broadway” hold about you.

Under article 17 of the EU General Data Protection Regulation you have the right to request that your data is erased

Under article 18 of the EU General Data Protection Regulation you have the right to restrict the processing of your data. This is applicable in the following circumstances:

The accuracy of the data is being contested and Light After Dark Film Festival are in the process of verifying this

The data has been unlawfully obtained and restriction has been requested by the individual rather than erasure of the data

The individual requires Light After Dark Film Festival to keep the data in order to establish, exercise and defend a legal claim

Under article 20 of the EU General Data Protection Regulation you have the right to receive the data you have requested in a structured, commonly-used and machine readable format. Furthermore you have the right to send this data transmitted to one data controller to another (where technically feasible). 

It is our duty to respond to your request regarding any of the reasons described above within one month of the original request unless otherwise specified by us when requests are deemed complex or numerous. 

All of the processes described above are free of charge. If you would like to exercise these rights please write hello@lostlovehotline.com